Executive Business Review (EBR)

Meeting Prep Checklist

Gather all relevant customer data including past performance reports and customer feedback
Review the goals and objectives set for the customer in the previous quarter
Prepare a list of key metrics and KPIs to be discussed in the meeting
Seek input from team members who have interacted with the customer regularly
Organize a pre-meeting with internal stakeholders to discuss agenda points
Create a PPT or document to share with the customer, outlining the discussion points

Meeting Agenda Template

• Welcome and introductions
• Review of overall business relationship
• Recap of past quarter's achievements and challenges
• Overview of strategic initiatives and their progress
• Presentation of key performance indicators (KPIs)
• Discussion on customer's feedback and expectations
• Strategies for next quarter
• Review of upcoming opportunities and threats
• Plan for next steps and wrap up session

Meeting Notes Template

• Meeting attendees and roles
• Recap of the previous quarter's goals and achievements
• Detailed notes on KPIs, metrics presented and their interpretations
• Customer's feedback, comments, expectations, and concerns
• Agreements, disagreements, and action items from strategic planning
• Next quarter's strategic plans, agreed new targets and objectives
• Action items planned and who is responsible for them

Meeting Follow-up Checklist

Update the CRM with meeting notes, call recording/transcript, and meeting outcomes
Update the deal/opportunity/account records with any changes resulted from the meeting
Add any new primary or secondary contacts met during the meeting into your CRM
Send a professional, detailed follow-up email to the customer recapping the meeting and outlining future steps
Share a meeting summary and next steps with internal stakeholders, coordinate needed actions